Terms of Service, and Refund and Returns Policy

Thank you for shopping with Sprout Pod. We want to ensure that you have a positive shopping experience. Our refund/return policy outlines the guidelines for requesting refunds and returning items purchased through our website. Please read the following instructions carefully:

Eligibility for Refunds/Returns:

As all orders are bespoke and personalised. Sprout Pod will begin to make your bespoke garden room on confirmation of your order. Please ensure you have fully checked all designs and confirm your order before proceeding, as refunds and returns are not available for bespoke orders. This does not affect your statutory rights.

Seeking information about a Refund/Return Request:

If you have any queries please contact the customer service team on info@sproutpod.ie Please include the order number, item description, and any supporting documentation when communicating with the customer service team.

Damage or Defects:

If an order has arrived damaged or defective, please contact the customer service team on info@sproutpod.ie Please include the order number, item description, and any supporting documentation, such as photographs, when communicating with the customer service team.

Contact Information:

The customer service team can be contacted by email at info@sproutpod.ie, by phone on +353 (0) 860119301, or by mail at Sprout Pod, Edentober, Ravensdale, Dundalk, Louth, Ireland, A91 Hf98.

Changes to the Refund/Return Policy:

The refund/return policy is subject to change without prior notice, and customers should check the policy periodically for updates.